So I'm not crazy... (at least not about this;)

So I finally called Nokia about the issues I was having with the phone and it seems its not "user error" after all!!  The rep said that I received a refurbished phone and that it was not working properly.  I am not sure of the specifics or if this is 100% verifiable as I bought it "new" from Amazon (not 3rd party, but actual Amazon). 

Yeah... lets hope you can help connect us humans...

Basically when the Nokia rep asked for the serial number, and I told him I bought it new last week, he seemed pretty shocked an said that it was actually refurbished.  Could be had been sitting on Amazon's shelf for a while or that somehow they got  duped and sold a bad batch  as new.  But they say they buy only new from the manufacturer...  Not sure, but the bottom line is that I have had lots of success with both seller and manufacturer of the years, so best not waste time speculating.  The phone isn't working properly, so they'll send another one and I'll go from there.   

 An exchange via Amazon can be here in 3 days, so I went for that.  I am a bit worried that it will be from a bad batch and maybe there will be issues again, but ordering direct from Nokia takes longer and the phone is $30 more plus shipping.  So I'm going exchange first.  If there is an issue then I'll be up against the wall.  I'll have to take what I get from there as I scramble to leave.  This really does mess up my experimentation scenario.  I still have to be sure the phone and keyboard will work to buy the right solar panel.  I might just have to buy the panel and hope it all works out...

Technology... $%#%&...